Speedweb
Welcome to our Speedweb resource hub.
On this page you will find:
– Links to legal documentation
– Contact details
– Frequently asked questions
A Swoop company
On 1 July 2021, Speedweb officially joined the Swoop family.
We’re now part of a company that is committed to providing unparalleled internet in Gippsland AND across the country.
We are proudly 100% Australian owned. Swoop has over 25 years telco experience, focusing on supporting local people. Swoop’s purpose-built exclusive Fixed Wireless network delivers world class internet – in places the big companies forget about.
Frequently asked questions
On 1 July 2021, Speedweb became part of the Swoop company.
We now have a ‘new look’ and have recently updated our website to redirect to this webpage, as well as updates to our invoices and Facebook page.
We’ve updated our customer plans too. We’ll keep providing the same great service.
You’ll be billed at the beginning of the month at the same monthly rate. You won’t be able to switch back and forth between plans, but you can buy data blocks whenever you need to.
If you need any legal documents, head over to the Swoop legal page here.
Swoop is an internet service provider originating from Warragul, Victoria. We are proudly 100% Australian owned.
Our company is growing but our focus is the same for over 25+ years – local people, supporting local people. We’ve built our own exclusive internet network to deliver world class internet – in places the big companies forget about.
Benefits include:
Swoop is our sister-from-another-mister. A locally owned, customer driven internet provider. By joining forces, our companies created greater infrastructure and technical efficiencies – which means we can spend more time innovating, investing, and improving our services and products for you.
Our customers now have the support of a national, 100% Australian owned ASX listed company. Our exclusive Fixed Wireless network is 500+ towers strong and we have award winning teams, innovating our field to provide you fast, more reliable internet.
- New look website and updates to invoices and our Facebook page
- A 24/7 online ticketing system to log help requests day or night
- New online payment options
- Plans with faster speeds and unlimited data options
- 10 GB or 25 GB data blocks
- The local Morwell support team will be backed by more support teams, spanning across Australia and International locations.
If you want to take advantage of exciting new speeds and unlimited data options, call us on 5135 3395, or email [email protected].
No. You won’t be able to switch back and forth between plans, but you can buy data blocks whenever you need to.
Yes. 10 GB or 25 GB data blocks are available anytime you need to boost your data.
You can call 5135 3395 or email us [email protected].
Open a support ticket at https://simple.speedweb.com.au
Support team hours are:
- Weekdays: 8am – 9pm
- Saturday: 9am – 6pm
- Sunday: 12pm – 6pm
You’ll be invoiced at the beginning of the month, however, there are no changes to your charges or to how you pay your bill … unless you want to make changes.
Pay by credit card over the phone by calling 5135 3395, Monday to Friday (9am to 5pm)
Pay online at https://simple.speedweb.com.au (NB: available from 1 December).
You can pay via direct bank deposit to:
Kallistrate Pty Ltd
BSB 633 000
ACC 125 394 148
NB: Always include your Speedweb customer reference number or SWC when you make an account payment.