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Hi, we’re Swoop. If you’re looking for business internet that is fast and reliable, we’re your guys. No more speed humps, headaches, or hours on the phone trying to get something as simple as this to work.

It should be effortless, right?

who

We’ve been connecting businesses to business internet for 20+ years. Our board and Senior Management are some of the best in the industry.

Board

Swoop - premium quality, fast and reliable internet

James Spenceley

Chairman

Swoop - premium quality, fast and reliable internet

Tony Grist

Non-Executive Director

Swoop - premium quality, fast and reliable internet

Paul Reid

COO

Swoop - premium quality, fast and reliable internet

Matt Hollis

Sales Marketing Director

Management

Swoop - premium quality, fast and reliable internet

Alex West

CEO

Let’s keep going

why

Swoop - premium quality, fast and reliable internet

You're our priority

With 24/7 dedicated support (inside Australia), our customers always come first and we won’t leave you hanging.

Swoop - premium quality, fast and reliable internet

Australian owned

We're proudly Australian owned and operated, dedicated to helping Aussie businesses with their internet headaches.

Swoop - premium quality, fast and reliable internet

You're in good hands

We've got 20+ years telco experience under our belts so leave it with us. You'll be up and running in no time.

Swoop - premium quality, fast and reliable internet

National reach

We've got you covered across metro & regional Australia, with dedicated installation teams based in each state.

Swoop - premium quality, fast and reliable internet

Telco made effortless

Tired of poor customer service? Same. That's why we offer an effortless experience from order through to setup and support.

Swoop - premium quality, fast and reliable internet

No piggybacking

We've built our own independent network that's strong, reliable and agile, so we don't need to rely on others.

Give me the deets

product

We know you’ll love our business internet delivered by fixed wireless, that’s why we have a 100% satisfaction guarantee. Sweeeeet.

If you’re not satisfied, let us know within 90 days of connection and we’ll cancel your contract with no termination fees.

Some other perks:
– The same upload speed as your download speed
– Business grade support
– Unlimited data

Swoop - premium quality, fast and reliable internet

product

Invest in your business performance with service speeds from 10/10mbps to 400/400mbps (with 50/50mbps for just $399*). There’s something for every business, chat with us today to find out what’s available in your area.

*Based on a 36-month commitment, total contract value $14,363. If the word ‘commitment’ gives you chills, don’t sweat it. We have contracts ranging from 12 to 36 months.

product

We cover 85% of businesses Australia wide so if you’re looking to get your customer up and running, we’d love to be your wholesale partner.

How

Just drop us a line and we’ll connect you with an Account Manager who can set up your account and get things underway.

Who

Anyone registered as a telecommunications provider with ACMA or providing telecommunication services.

Why

– Give your customers the choice of a premium quality Ethernet or internet service.

– Create a new revenue stream.

– Competitive rates.

– An easy-to-use partner portal that provides transparent view of your customer services.

– Your own dedicated Account Manager.

 

 

FAQ

You've got questions?
We’ve got answers.

We know most residential services, like residential NBN, can be inexpensive. This is because most residential internet connections are best efforts with faults usually needing to be repaired by the upstream provider. Residential internet may be okay for some small home office users, but we know businesses can’t survive without a reliable internet connection. If you’re not satisfied with our business internet, let us know within 90 days of connection and we’ll cancel your contract with no termination fees.

Our business internet lets your business go about everyday tasks without the speed humps or headaches. Our internet is built to support businesses looking to access the cloud, run VoIP, video conference, security and surveillance applications, VPNs and data hosting. Swoop Internet services are delivered from our own, independent, telecommunications network. We commit to deliver the speed we sell out and your upload and download speed is the same. We provide a static IP address is provided with each service.

We provide internet all the way to your building by installing a small antenna on your roof. Pretty cool right?

With business internet, you can expect internet that works! But if there’s a problem you’d like to trouble shoot give us a call. We have a dedicated support team based here in Australia quick to help, so there’s no need to wait on the phone for hours. We operate and own our network so we don’t need to wait for another Telco to trouble shoot and get back to us so neither should you.

We provide access to account and service data through a portal which is also secured through a username and password.

Only authorised points of contact nominated by our customers will be provided account details or will be permitted to make changes to customers’ account.

All our business plans include unlimited downloads. However, as a general guide, 1GB of data usage will let you:
– Receive 1000 emails.
– Surf the web for 20 hours.
– Watch 10 four-minute YouTube video clips.
– Watch three hours of television on ABC iview.
– Download 200 four-minute music track.
– Download 400 photos.

This guide is based on the following assumptions: Email received at 100KB per email, web browsing at 30MB per hour, music download at 4MB per track, photo downloads at 2MB per photo. Note that Youtube videos can vary greatly in their size depending on the resolution downloaded and how they have been created.

Swoop sends an electronic invoice to our customers each month, and we charge for each month's service in advance. Payments can be made via BPAY, credit card, direct debit or EFT. You are billed the same amount each month as all services include unlimited data.

You can login to the Swoop portal to check your data usage at any time.

You can call us, email us or lodge a support ticket via the Swoop Portal. This will reach our Network Operations team. Business services are supported 24x7.

Let's connect

 

 

How does Swoop internet compare to the NBN?

We know most residential services, like residential NBN, can be inexpensive. This is because most residential internet connections are best efforts with faults usually needing to be repaired by the upstream provider. Residential internet may be okay for some small home office users, but we know businesses can’t survive without a reliable internet connection. If you’re not satisfied with our business internet, let us know within 90 days of connection and we’ll cancel your contract with no termination fees.

What does Swoop business internet offer me?

Our business internet lets your business go about everyday tasks without the speed humps or headaches. Our internet is built to support businesses looking to access the cloud, run VoIP, video conference, security and surveillance applications, VPNs and data hosting. Swoop Internet services are delivered from our own, independent, telecommunications network. We commit to deliver the speed we sell out and your upload and download speed is the same. We provide a static IP address is provided with each service.

How are Swoop services installed?

We provide internet all the way to your building by installing a small antenna on your roof. Pretty cool right?

Why is business support important?

With business internet, you can expect internet that works! But if there’s a problem you’d like to trouble shoot give us a call. We have a dedicated support team based here in Australia quick to help, so there’s no need to wait on the phone for hours. We operate and own our network so we don’t need to wait for another Telco to trouble shoot and get back to us so neither should you.

How is my service and account secured?

We provide access to account and service data through a portal which is also secured through a username and password.

Only authorised points of contact nominated by our customers will be provided account details or will be permitted to make changes to customers’ account.

How much data am I likley to use?

All our business plans include unlimited downloads. However, as a general guide, 1GB of data usage will let you:
– Receive 1000 emails.
– Surf the web for 20 hours.
– Watch 10 four-minute YouTube video clips.
– Watch three hours of television on ABC iview.
– Download 200 four-minute music track.
– Download 400 photos.

This guide is based on the following assumptions: Email received at 100KB per email, web browsing at 30MB per hour, music download at 4MB per track, photo downloads at 2MB per photo. Note that Youtube videos can vary greatly in their size depending on the resolution downloaded and how they have been created.

How do I pay for my Service?

Swoop sends an electronic invoice to our customers each month, and we charge for each month's service in advance. Payments can be made via BPAY, credit card, direct debit or EFT. You are billed the same amount each month as all services include unlimited data.

How can I check my usage?

You can login to the Swoop portal to check your data usage at any time.

How is the service supported?

You can call us, email us or lodge a support ticket via the Swoop Portal. This will reach our Network Operations team. Business services are supported 24x7.

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Wanna have a chat? Call us on 1300 333 200.