Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 66 55 75.
Incident Details
#9789: Unplanned Outage | Fixed Wireless | WA Greenwood
Started:
21/03/2025 8:30pm
Estimated Resolution:
27/03/2025 6:00pm
Type:
unscheduled
Posted: 2025-03-21 21:09:10
Swoop wishes to advise that there is currently an unplanned outage for Fixed Wireless services in the suburb of Greenwood and its surrounds.
Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.
Again, our apologies for any inconvenience and this notification will be updated to our network status page: https://status.swoop.com.au/
Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.
Again, our apologies for any inconvenience and this notification will be updated to our network status page: https://status.swoop.com.au/
Posted: 2025-03-22 05:59:31
We wish to advise that the outage is still ongoing and there is no confirmed Estimated Time of Restoration (ETR) at this time. We are closely monitoring the situation and will keep you updated with any progress. We apologize for any inconvenience this may cause.
Posted: 2025-03-23 04:22:37
We wish to advise that the outage is still ongoing and there is no confirmed Estimated Time of Restoration (ETR) at this moment. We are closely monitoring the situation, will continue to provide timely updates.
Our apologies for any inconvenience
Our apologies for any inconvenience
Posted: 2025-03-24 15:14:58
We would like to inform you that Swoop technicians are scheduled for late this afternoon to assess issue and resolve if possible. We will continue to provide updates as more information becomes available.
All updates will also be posted on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
All updates will also be posted on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Posted: 2025-03-24 23:14:23
Please be advised that our technicians were unable to resolve the issue today. The parts damaged at the site are aged, and a direct replacement is not feasible due to the legacy equipment in place.
We will be evaluating suitable alternatives tomorrow and aim to provide you with further updates as soon as possible.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
We will be evaluating suitable alternatives tomorrow and aim to provide you with further updates as soon as possible.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Posted: 2025-03-25 12:42:29
We would like to inform you that Swoop technicians are still working to source alternative parts suitable to restore site. We will continue to provide updates as more information becomes available.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Posted: 2025-03-27 15:03:06
We would like to inform you that Swoop is arranging another tech visit for tomorrow, March 28th 2025 to work on site recovery. Unfortunately, there is no estimated time for restoration (ETR) at this stage, we will keep you updated as more information becomes available.
Our apologies for any inconvenience.
Our apologies for any inconvenience.
Posted: 2025-03-27 17:02:32
Please be advised that a Swoop representative may have already contacted you to discuss the resolution or will reach out soon. We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and continued service with Swoop. We remain committed to providing you with the best possible service.
If you have any questions or need further assistance, please don’t hesitate to reach out.
If you have any questions or need further assistance, please don’t hesitate to reach out.