Network Status
Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.
For any further information or support call us on 1300 66 55 75.
Incident Details
#9453: Unplanned Outage | Fixed Wireless | WA Dark Wood
Started:
13/03/2025 4:45pm
Estimated Resolution:
27/03/2025 6:00pm
Type:
unscheduled
Posted: 2025-03-15 16:18:55
We wish to advise that there is currently an unplanned outage for Fixed Wireless services in the suburb of Greenwood and its surrounds.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologise for any inconvenience that this may cause.
Posted: 2025-03-17 17:31:23
We wish to advise that Swoop technicians are attending to rectify the issue. Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologize for any inconvenience that this may cause.
We apologize for any inconvenience that this may cause.
Posted: 2025-03-18 10:20:59
We wish to advise that our techs will be attending the site today to rectify the issue.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologize for any inconvenience that this may cause.
Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.
We apologize for any inconvenience that this may cause.
Posted: 2025-03-18 16:13:16
We wish to advise that our technicians are scheduled to be onsite this afternoon to work on rectifying the issue. We will continue to provide updates as more information becomes available.
All updates will also be available on our network status page.
We apologize for any inconvenience this may cause.
All updates will also be available on our network status page.
We apologize for any inconvenience this may cause.
Posted: 2025-03-18 23:10:46
We would like to inform you that we have been unable to restore the link at this time and are planning a revisit to the base station. We will continue to provide updates as more information becomes available.
All updates will also be posted on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
All updates will also be posted on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Posted: 2025-03-19 04:05:38
We would like to inform you that we will planning a revisit to the base station and restore the service. We will continue to provide updates as more information becomes available.
All updates will also be posted on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
All updates will also be posted on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Posted: 2025-03-20 06:22:13
We wish to advise that the outage is still ongoing and there is no confirmed Estimated Time of Restoration (ETR) at this time. We are closely monitoring the situation and will keep you updated with any progress. We apologize for any inconvenience this may cause.
Posted: 2025-03-21 07:13:09
We wish to inform you that Swoop technicians will attending to the base station. We will continue to provide updates as more information becomes available.
All updates will also be posted on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
All updates will also be posted on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Posted: 2025-03-21 15:21:09
We would like to inform you that Swoop technicians are scheduled to attend the base station at 5 PM AWST. We will continue to provide updates as more information becomes available.
All updates will also be posted on our network status page. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
All updates will also be posted on our network status page. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Posted: 2025-03-24 15:04:59
We would like to inform you that Swoop technicians are scheduled for late this afternoon to assess issue and resolve if possible. We will continue to provide updates as more information becomes available.
All updates will also be posted on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
All updates will also be posted on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Posted: 2025-03-24 15:08:29
We would like to inform you that Swoop technicians are scheduled to attend Wednesday to assess and resolve. We will continue to provide updates as more information becomes available.
All updates will also be posted on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
All updates will also be posted on our network status page.
We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.
Posted: 2025-03-26 10:32:26
Please be advised that we are currently working on restoring the upstream Dark site. Service restoration will be prioritized as soon as the upstream site is back online.
We will provide further updates as more information becomes available. We appreciate your patience.
We will provide further updates as more information becomes available. We appreciate your patience.
Posted: 2025-03-27 15:06:21
We would like to inform you that Swoop is arranging another tech visit for tomorrow, March 28th 2025 to work on upstream site recovery. Unfortunately, there is no estimated time for restoration (ETR) at this stage, we will keep you updated as more information becomes available.
Our apologies for any inconvenience.
Our apologies for any inconvenience.
Posted: 2025-03-27 17:03:33
Please be advised that a Swoop representative may have already contacted you to discuss the resolution or will reach out soon. We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and continued service with Swoop. We remain committed to providing you with the best possible service.
If you have any questions or need further assistance, please don’t hesitate to reach out.
If you have any questions or need further assistance, please don’t hesitate to reach out.