Network Status

Any recent network issues or scheduled maintenance that may affect your service are added and updated below. We aim to resolve any issues as quickly as possible to provide uninterrupted service to all customers.

For any further information or support call us on 1300 66 55 75.

Incident Details

Back to Network Status
#10181: Unplanned Outage | Fixed Wireless | SA - Gregor(Kangaroo Island)
Started:
29/03/2025 9:00pm
Estimated Resolution:
No ETR
Type:
unscheduled
Posted: 2025-04-02 10:31:50
Swoop wishes to advise that there is currently an unplanned outage for fixed wireless services in the Gregor area on Kangaroo Island.

Unfortunately, there is no estimated time for restoration [ETR]. This notification will be updated as further information comes to hand.

Our apologies for any inconvenience.
Posted: 2025-04-04 06:35:16
We wish to advise that the outage is still ongoing and there is no confirmed Estimated Time of Restoration (ETR) at this moment. We are closely monitoring the situation and will continue to provide timely updates. Our apologies for any inconvenience.
Posted: 2025-04-06 05:52:52
We wish to advise that the outage is still ongoing and there is no confirmed Estimated Time of Restoration (ETR) at this moment. We are closely monitoring the situation and will continue to provide timely updates. Our apologies for any inconvenience.
Posted: 2025-04-06 23:50:36
We wish to advise that the outage is still ongoing and there is no confirmed Estimated Time of Restoration (ETR) at this moment. We are closely monitoring the situation and will continue to provide timely updates. Our apologies for any inconvenience.
Posted: 2025-04-07 04:59:20
Swoop wishes to advise this outage is being further investigated. Unfortunately, there is no estimated time for restoration [ETR], but we will be sure to keep you notified as further information comes to hand. All updates will also be available on our network status page.

We apologise for any inconvenience that this may cause.
Posted: 2025-04-09 09:30:38
Swoop wish to advise that we have dispatched our technician to inspect the affected tower. The estimated time of arrival is 12:00 PM ACST 09/04/2025. We will keep you updated with the latest information as it becomes available.

We sincerely apologize for the inconvenience caused by this outage and appreciate your patience.
Posted: 2025-04-11 00:46:50
We wish to inform you that the outage is still ongoing due to the complexity of the restoration work and there is currently no confirmed Estimated Time of Restoration (ETR). We are closely monitoring the situation and will provide updates as progress is made. We apologize for any inconvenience this may cause.
Posted: 2025-04-12 09:25:32
The outage is still in progress due to the complexity of the restoration work, and an Estimated Time of Restoration (ETR) is yet to be confirmed. Our team is actively monitoring the situation and will share updates as we make progress. We sincerely apologize for any inconvenience this may cause.