Here at Swoop, we’re passionate about providing Australian households with fast, high-quality internet. For over 25 years, we’ve been helping Australians stay connected with cutting-edge internet solutions. Swoop Broadband was founded in Warrnambool, Victoria, Australia.

As local tech experts, we understand that fast internet is no longer a luxury, but a necessity. That’s why we’re proud to use our own internet service, and prioritise high-quality delivery to our thousands of customers.

No overcrowding

At Swoop, you never have to worry about slow internet and buffering delays. We alway place the customer experience first and never overcrowd our networks.

Top tier speeds

Working closely with the nbn®, we offer you the fastest internet speeds at your disposal. This is different to many other providers, who are unable to order the highest speeds for your service. In fact, you won’t even see it as an option on their websites! At Swoop, we know that speed is the name of the game, and pride ourselves on offering faster internet speeds.

No data caps, no lock-in contracts

Binge, game and surf as much as you like with our unlimited data. And enjoy the flexibility of our no lock-in Melbourne nbn®.

2 simple steps to connect!

Step 1: Click ‘Check my address’.

Enter your address to see if you can connect to the nbn® in Melbourne. Choose a plan based on your technology type.

Step 2: Get connected!

If your nbn® is already connected, it will be a simple matter of our customer service team provisioning your connection. The time required depends on your service type; it can be done within a few hours for FTTP households! Plug your new Swoop Broadband router into the data point (or set up your existing router) and enjoy life in the fast lane!

Installation step (If Required).

Some locations require an nbn® technician to come and finalise the connection before we can switch you on. If this is the case, you’ll book a time slot that works for you. Once the work is complete, you’ll be ready to go!

If your nbn™ is already connected to your home/service address there is no cost for installation.

nbn™ new development charge may apply in areas not already serviced by NBN CO. Swoop Broadband may be required to connect services onto the nbn network if you’re in a new development and not already connected to the nbn™ network. NBN CO may charge $300 to connect your premises to the nbn™ network. If applicable, we will bill that charge to you.

After more info about an nbn® outage in Melbourne?

If there is an nbn® outage across Melbourne, we keep our Network Status page up to date with active incidents, upcoming maintenance and resolved incidents.

Check out Network Status page here.

If you’re in Melbourne and looking for the fastest nbn® speeds, your best option is Fibre to the Premises (FTTP). This is the only nbn® technology that supports the highest-speed plans, including gigabit internet, which offers download speeds of up to 1000 Mbps and upload speeds up to 50 Mbps on most plans.

How to get the fastest nbn® speeds in Melbourne

• Check if you have FTTP. Not all homes and businesses in Melbourne have FTTP. You can use our address checker to see if your property is eligible.
• Upgrade to FTTP. If you’re currently on Fibre to the Node (FTTN) or Fibre to the Curb (FTTC), you may be eligible for a free upgrade under the Fibre Connect program if you sign up for a high-speed plan.
• Choose a gigabit plan. We offer the nbn® 1000 plan, but actual speeds can vary depending on network congestion, and hardware.

Absolutely. We make switching simple and hassle-free. Our team will guide you through the process, ensuring you’re connected to the best nbn® in Melbourne quickly and without disruption to your service.

No, all Swoop nbn® plans in Melbourne come with unlimited data, so you can browse, stream and work without worrying about exceeding data caps.