nbn® Fixed Wireless speed upgrade
Exciting news for nbn® Fixed Wireless network: we’ve boosted speeds on our most popular plan! Find out more about the nbn® Fixed Wireless speed upgrade.
nbn® moving home guide
Hints and tips for moving your internet connection.
Everything you need to know about moving your nbn®
There’s plenty to consider when you’re preparing to move house, and moving your nbn® with you often gets forgotten.
Make sure you’re connected as soon as you’ve got the keys with our guide to moving your nbn® connection.
Handy tip: when signing up to Swoop, we recommend adding an address that you have access to either side of your requested activation date to ensure your modem arrives safely.
In this guide:
1) Check your connection options
Check your new address can connect to the nbn®.
Use our address checker tool to check that your new address can connect to the nbn®, and to find out which connection type is available. If the nbn® is already available at your new address, the transfer process should be straightforward. If not, you may need to explore alternative options until the nbn® becomes available.
This is a good time to review your household internet plan and decide whether you need a faster internet plan. If you’re not already connected to fibre to the premises (FTTP), the move may be your opportunity.
Check my address
2) Notify us about your move
To schedule the nbn® installation or transfer.
Let us know about your move a few weeks in advance to get your nbn® moving house the same time you do. Providing your new address and planned move date will enable us to schedule the transfer of your connection.
If an nbn® box is already installed at your new home, the transfer may be quick. If not, we may need to arrange for a technician to install a new nbn® box or check the existing setup.
Contact us3) Pack your equipment
Take your modem but leave the nbn® box
Make sure you pack your equipment and bring it with you: your modem, router and any cables. Leave any nbn®-supplied equipment (the black box and attached cable) at your old address. This equipment is the property of NBN Co and is registered to a specific address, so it will not work at your new home.
If the nbn® box at your new address is missing or damaged, let NBN Co. know immediately so they can arrange a replacement.
Contact NBN Co.
4) Set up at your new home
Connect all equipment and test your internet.
On moving day, unpack and set up your modem and router at your new house. If you have an nbn® box at your new address, follow the instructions provided by us or refer to your user manual to connect your modem and router to it.
Once everything is set up, test your nbn® connection to ensure it’s working properly. Check the internet speed and stability, and make sure all devices are connected. If there are any issues, contact us for assistance.
Contact usFind answers instantly.
Support centrenbn® moving house FAQs
No, the nbn®-supplied equipment must remain at the address where it was installed. It is registered to that location and will not work at another address. This equipment is also the property of NBN Co, so it cannot be taken with you, used at a new premises or resold. Just make sure you take your router, modem and cables.
NBN Co will arrange a time to install the nbn® equipment, if it hasn’t been done already, and activate your service. If the property is already connected, simply get in touch with us before you move in to ensure you’re connected as soon as you move.
In most cases, NBN Co will install the nbn® network at your home at no cost. For new homes that have never had internet before, there is a $300 nbn® New Development Charge that applies.
If your new home is already connected to the nbn®, we should be able to relocate and connect your service in 1-3 business days. If your new property has not been connected to the nbn® before, then an nbn® technician may have to come to your property to activate your new service.
Check out our nbn® plans
nbn®
25/5 Mbps
Typical evening speed (7pm-11pm)
25
Mbps
Download
5
Mbps
Upload
$69 $54
per
month
Use code LESS15
$15/mth off for 6 months
$54 min. cost over 1 month*
nbn®
50/20 Mbps
Typical evening speed (7pm-11pm)
50
Mbps
Download
20
Mbps
Upload
$84 $69
per
month
Use code LESS15
$15/mth off for 6 months
$69 min. cost over 1 month*
nbn®
100/20 Mbps
Typical evening speed (7pm-11pm)
100
Mbps
Download
20
Mbps
Upload
$94 $74
per
month
Use code LESS20
$20/mth off for 6 months
$74 min. cost over 1 month*
nbn®
250/25 Mbps
Typical evening speed (7pm-11pm)
241
Mbps
Download
25
Mbps
Upload
$119 $84
per
month
Use code LESS35
$35/mth off for 6 months
$84 min. cost over 1 month*
We are here to make your nbn® experience seamless. To find out more, simply chat with our support team!
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