Zone 1 Roaming information

• Swoop Mobile’s $15 Roaming Packs provide you with unlimited standard talk & SMS and 1GB of data for 24 hours to use while travelling overseas.
• It’s $15 for 24 hours or until 1GB of data is used (whichever comes first). If active, a pack will automatically start when you use your service overseas in a Zone 1 destination. Zone 2 roaming rates apply in all other destinations.
• If you exceed 1GB of data or 24 hours passes and you continue to roam in an eligible destination, another $15 pack will automatically apply and the 24-hour timer restarts. Any unused data will expire.
• We will require a $200 prepayment that will act as a credit on your account before we can activate international roaming for you. Once you have returned to Australia you can opt to have any unused amount of this credit refunded to you 30 days after your arrival.

Need to receive a banking SMS while overseas?

Receiving an SMS is FREE with Swoop Mobile’s roaming service and you will not begin a roaming pack if you are simply receiving an SMS from your Australian bank to your number. You will only incur costs with roaming if you send an SMS, make or receive a call, or use mobile data.

Zone 2 Roaming Information

If you are travelling in a Zone 2 country you will be charged more expensive roaming rates for using texts, calls, and data overseas. Zone 2 includes any country that is not on the Zone 1 country list. Roaming packs will not be available in these countries.

We will require a $200 prepayment that will act as a credit on your account before we can activate international roaming for you. Once you have returned to Australia you can opt to have any unused amount of this credit refunded to you 30 days after your arrival.