Swoop Mobile Legal
The Swoop Mobile Support team are available 9AM – 7PM on Weekdays, and 10AM – 5PM on Weekends. (AEST)
Mobile delivered differently
Critical Information Summaries
| Document name | Date added |
|---|---|
| Swoop Mobile 4G 8GB CIS | 06/12/23 |
| Swoop Mobile 5G* 25GB CIS | 06/12/23 |
| Swoop Mobile 5G* 40GB CIS | 06/12/23 |
| Swoop Mobile 5G* 100GB CIS | 06/12/23 |
| Swoop Mobile 5G 40GB CIS | 06/12/23 |
| Swoop Mobile 5G 100GB CIS | 06/12/23 |
| Swoop Mobile 5G 220GB CIS | 06/12/23 |
Current Promotions
| Document name | Promotion end date |
|---|---|
| MOBILE20 T&C’s | 31/03/24 |
Policies and Agreements
| Document name | Date added |
|---|---|
| Swoop Mobile Fair Use Policy | 01/07/23 |
| Swoop Mobile Standard Form of Agreement | 01/07/23 |
| Swoop Mobile Direct Debit Service Agreement | 01/07/23 |
| Additional Charges | 01/07/23 |
| Complaints Policy | 01/07/23 |
| Authorised Representative Form | 01/07/23 |
| Payment Assistance Policy | 01/07/24 |
International
| Document name | Date added |
|---|---|
| International Call Rates | 01/07/23 |
| International Roaming | 01/07/23 |