Swoop Legal
For easy reference, we’ve put all our home and business internet agreements, policies, processes and contract information in one place.
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Current Offers
Critical Information Summaries (CIS) for September 15 2025 speed uplifts
Current Plan: Home Fast 100/20
Current Plan: Home Fast+ 100/40
Current Plan: Home Super Fast 250/50
Current Plan: Home Ultra Fast 1000/50
Current Plan: Business 100
Critical Information Summaries (CIS)
Home Internet
Business Internet
Key Fact Sheets (KFS)
Service Level Agreements (SLA)
Policies and Agreements
Home Internet
Business Internet
Domestic and Family Violence Assistance
Outages
Financial Hardship
VoIP
Wholesale Service Schedules
Forms
Finance and Complaints
Home Internet
Pricing Schedules
Speedweb Policies and Documents
Policies
Critical Information Summaries
Key Fact Sheets
Swoop Infrastructure Documents
Telecommunications Protection Code (TCP)
Our services are provided with our commitment to compliance with the Telecommunications Consumer Protections (TCP) Code, which is a comprehensive code of practice for the telecommunications industry. Consumers rights are protected by a set of rules that cover the obligations of retail telecommunications service providers in relation to billing, contracts, advertisements complaint resolution, and more. Further information.