What is my Service Class and what does it mean?

nbn® Service Classes

The ‘Service Class’ (or ‘Property Class’ for OptiComm customers) for your location is a way for the network provider to categorise and define how the internet is delivered to your address and identify what stages of installation has been completed.

While it isn’t particularly important to know what your class is, learning these can be helpful for understanding how the internet is delivered to your premises

Fibre to the Premises (FTTP)

Class	Definition
Service Class 0	The location will be serviceable by fibre (FTTP) in the future, but it’s not ready yet – NBN hasn’t finished connecting the local area. Aussie customers can pre-sign, but you will have to wait until the area is ready for service.
Service Class 1	The location is serviceable by fibre, however no NBN equipment has been installed at the premises yet. You’re able to order a service and an installation appointment can be made.
Service Class 2	The location is ready to connect with fibre technology. The external devices have been installed at the premises, but no internal equipment is installed yet. You’re able to order a service and an installation appointment can be made.
Service Class 3	The location is fully installed and serviceable by fibre, with both the external and internal devices installed at the premises. You can order a service and it will be activated in 1-5 days.

nbn® Fixed Wireless

Class	Definition
Service Class 4	The location is planned to be serviceable by Fixed Wireless, but the tower is not built or ready for use. You can’t connect yet, but Aussie customers can pre-sign. You’ll have to wait for NBN to announce the area is ready for service.
Service Class 5	The location is now serviceable by NBN Fixed Wireless, but there’s no equipment installed at the premises. You are able to order a service and an installation appointment can be made.
Service Class 6	The location is ready to connect with Fixed Wireless technology. The antenna and the NTD (NBN connection device) are installed. You can order a service and it will be activated in 1-5 days.

Satellite

Please note: Swoop is unable to provide NBN Satellite services. You can locate a provider that is able to provide services on the NBNCo website.

Class	Definition
Service Class 7	The location is planned to be serviceable by Sky Muster (Satellite), but the infrastructure is not built or ready for use. You can’t connect yet, but you may be able to pre-sign. You’ll have to wait for NBN to announce the area is ready for service.
Service Class 8	The location is now serviceable by Satellite, but there’s no dish or NBN connection box installed at the property yet. You are able to order a service and an installation appointment can be made.
Service Class 9	The location is ready to connect with Satellite technology. The antenna and the NBN connection device are installed. You can order a service and it can be activated remotely.

Fibre to the Node (FTTN)

Class	Definition
Service Class 10	The location is planned to be serviceable by copper for FTTN/FTTB but is not ready yet. Customers can pre-sign with us, but NBN are still in planning stages. Aussie customers can pre-sign, but you will have to wait until the area is ready for service.
Service Class 11	The location is ready to connect using copper technology, but additional works are needed. It’s best to make some arrangements prior to your installation for the lead-in cabling. You’re able to order a service and an installation appointment can be made.
Service Class 12	The location is ready to connect using copper technology, but additional works are needed. This class only requires jumper cabling to connect you to the network. You’re able to order a service and an installation appointment can be made if the line is not already active. The technician will not attend the home and will perform required work at the node.
Service Class 13	The location is ready to connect using copper technology, and all required cabling is installed and connected. You can order a service and it will be activated in 1-5 days.

Hybrid Fibre Coaxial (HFC)

Class	Definition
Service Class 20	The location will be serviceable by Hybrid Fibre (HFC) in the future, but it’s not ready yet – NBN hasn’t finished connecting the local area. Aussie customers can pre-sign, but you will have to wait until the area is ready for service.
Service Class 21	The location is ready to connect using hybrid fibre technology, but additional works are needed to install lead-in cabling. You’re able to order a service and an installation appointment can be made.
Service Class 22	The location is ready to connect using HFC technology, but additional works are needed to install a network device and wall point. You’re able to order a service and an installation appointment can be made.
Service Class 23	The location is ready to connect using HFC technology, but additional works may be needed to install a network device. You’re able to order a service and an installation appointment can be made if a self-installation kit cannot be used.
Service Class 24	The location is ready to connect using HFC technology, and all required cabling/equipment has been installed. You can order a service and it will be activated in 1-5 days. ¹

^{¹ Sometimes, the network device (NTD) isn’t at the premises when you move in. If you cannot locate the device, please}^{contact us}^{as soon as possible to arrange a replacement unit.}

Fibre to the Curb (FTTC)

Class	Definition
Service Class 30	The location will be serviceable by copper and fibre (FTTC) in the future, but it’s not ready yet – NBN hasn’t finished connecting the local area. Aussie customers can pre-sign, but you will have to wait until the area is ready for service.
Service Class 31	The location is ready to connect using copper and fibre technologies, but additional works are needed to install lead-in cabling. You’re able to order a service and an installation appointment can be made.
Service Class 32	The location is ready to connect using copper and fibre technologies, but additional works are needed to connect the premises to a distribution point. You’re able to order a service and an installation appointment can be made.
Service Class 33	The location is ready to connect using FTTC, but additional works may be needed to install a network device. You’re able to order a service and an installation appointment can be made if a self-installation kit cannot be used.
Service Class 34	The location is ready to connect using FTTC, and all required cabling/equipment has been installed. You can order a service and it will be activated in 1-5 days. ²

^{² Sometimes, the network device (NTD) isn’t at the premises when you move in. If you cannot locate the device, please contact us as soon as possible to arrange a replacement unit.}

Opticomm Property Classes

Fibre to the Premises (FTTP)

Class	Definition
Service Class 0	The location will be serviceable by fibre (FTTP) in the future, but it’s not ready yet – OptiComm hasn’t finished connecting the local area.
Service Class 1	The location is serviceable by fibre, however no OptiComm equipment has been installed at the premises yet. You cannot place an order yet, but you may contact OptiComm directly to organise installation.
Service Class 2	The location is ready to connect with fibre technology. The external devices have been installed at the premises, but no internal equipment is installed yet. You’re able to order a service and an installation appointment can be made.³
Service Class 3	The location is fully installed and serviceable by fibre, with both the external and internal devices installed at the premises. You can order a service and it will be activated in 1-2 days.
Service Class 4	The location is fully installed and serviceable by fibre, with both the external and internal devices installed at the premises. However, a New Development Fee is payable to cover install costs.⁴ You can order a service and it will be activated in 1-2 days after payment clears.

^{³ To proceed with an order at a Property Class 1 address, you’ll need to get in touch with OptiComm directly – you can find their contact information on their website.}
^{⁴ A New Devlopment Fee will be charged when you sign up for a service at a Property Class 5 address for the first time only. Future connections at the address will not be charged this fee.}

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What is my Service Class and what does it mean?

nbn® Service Classes

Fibre to the Premises (FTTP)

nbn® Fixed Wireless

Satellite

Fibre to the Node (FTTN)

Hybrid Fibre Coaxial (HFC)

Fibre to the Curb (FTTC)

Opticomm Property Classes

Fibre to the Premises (FTTP)

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