| Default IP | 192.168.1.1 or http://tplinkmodem.net |
| Default Login Password | swoop! |
| WiFi Details | IEEE 802.11 ax/ac/n/a 5 GHz IEEE 802.11 ax/b/g/n 2.4 GHz |
| Ethernet Details | 1x 1000Mbps WAN/LAN port 3x 100Mbps LAN ports EasyMesh Compatible, and support 802.11k/v/r |
| Compatibility | All NBN + Opticomm + Fixed Wireless services for up to 1000 Mbps connection |
| VOIP Compatibility | Yes |
| Modem Setup with Swoop |
|---|
| In most cases, your modem should automatically get configured with Swoop as to make it easier to our customers we support both IPoE (Dynamic) and Flexible PPPoE Authentication for NBN Services. As long as your modem is in either of those mode, it should just work (regardless of what you have as PPPoE username and password). However, if automatic setup does not work you, then please follow below manual modem setup instructions. |
Connecting your Swoop modem
Connect to your device to Swoop modem via Wi-Fi or Ethernet cable. Default Wi-Fi password is located on modem sticker. If you have a set your own wireless password in the past and do not remember it, then simply factory reset the modem, and connect your devices using default password.
Visit Modem Setup Page
Once you are connected to your modem, open any browser (Chrome, Edge or Safari) and type in 192.168.1.1 or http://tplinkmodem.net and login to the modem. Default modem password is swoop! If you have a set your own password in the past and do not remember it, then simply factory reset the modem, and login your devices using default password.
Setting up Connection
Step 1: Go to Basic and then click on Internet
Step 2: At top right corner, select the correct technology setup
- DSL: Select this for Fibre to the Node and Building (FTTN/B) service only
- EWAN: Select this for all other NBN technologies and for Opticomm service
Step 3: Select ISP
Select the ISP as “Other” from the drop-down list
Step 4: Select DSL Modulation Type (FTTN/B Setup Only)
Select DSL Modulation Type as VDSL
Please note: If you are setting up not setting up FTTN/B service, please skip this step.
Step 5: Connection Setup as IPoE (Dynamic) or PPPoE
Swoop support both IPoE (Dynamic) + PPPoE setup for all NBN services.
Please Note: If you have non-NBN technology, then you must setup your modem as PPPoE.
IPoE (Dynamic) Setup
| 1. Ensure VLAN ID is NOT enabled 2. Select Internet Connection Type as PPPoE 2. Enter your username and password 3. Click Save 4. Your modem will take about 5 minutes to configure.  |
PPPoE Setup
| 1. Ensure VLAN ID is NOT enabled 2. Select Internet Connection Type as PPPoE 2. Enter your username and password 3. Click Save 4. Your modem will take about 5 minutes to configure.  |
Changing Wi-Fi Settings
If change your Wi-Fi settings such your Network Name, Password or other wireless settings, simply go to the Wireless section of your modem
To make a change, simple update the details and click save. Your modem may reboot once you click save and network settings will be updated.
Quick Guide for Wireless Settings
| Feature | Details |
|---|---|
| 2.4 GHz Wireless | This frequency bit older is used my most devices, it can penetrate thick walls, metallic objects and other potential obstacles more easily. However, it can be slower than 5 GHz. |
| 5 GHz Wireless | This frequency is newer and faster as it can transport significantly larger volumes of data due to its greater number of available channels. However, 5 GHz has a shorter range then 2.4 GHz |
| Band Steering | This feature is disabled by default in Swoop modems, so you have the flexibility of connection to the correct band as per your requirement. Band steering merge your 2.4 and 5 GHz Wi-Fi band into a single network. Once it’s enabled your modem will decide which network (2.4 or 5) your device connects to. |
| Network Name (SSID) | Network name you will see while connecting to the Wi-Fi. |
| Password | Password you need to join the Wi-Fi |
Setting up Internet based Phone service (VOIP) on your Swoop Modem
- Click on Telephony
- Select Telephone Number
- Click on Add
Now enter your phone (VOIP) service details
- Phone Number: <VOIP number>
- Registrar Address: voice.dcsi.net.au [Case Sensitive]
- Authentication ID: <VOIP number> [Must start with 61 and the area code without the 0]
- Password: <VOIP password>
- Click OK to save details
Click on Advanced for more settings if your service requires that.
If you need hand in setting up any Swoop service, please give us a call on 1300 66 55 75 and one of our friendly support agents will assist you right away.
