nbn® moving house

nbn® moving home guide

There’s plenty to consider when you’re preparing to move house, and getting your nbn® to move with you too often gets forgotten. 

Make sure you’re connected as soon as you’ve got the keys with our guide to moving your nbn® connection. Make sure you’re connected as soon as you’ve got the keys with our guide to moving your nbn® connection. When signing up to Swoop, we recommend adding an address that you have access to either side of your requested activation date to ensure your modem arrives safely.

Quick tips:

1. Check connection options
2. Notify your internet provider
3. Pack your equipment
4. Set up at your new home

1) Check connection options

Check you can connect to the nbn®.

Use our address checker tool to check that your new address can connect to the nbn®, and find out which connection type is available. If the nbn® is already available at your new address, the transfer process should be straightforward. If not, you may need to explore alternative options until the nbn® becomes available.

This is a good time to review your household internet plan and decide whether you need a faster internet plan. If you’re not already connected to fibre to the premises (FTTP), the move may be your opportunity. 

> Check out our FTTP plans here

2) Notify your internet provider

To schedule the nbn® installation or transfer.

Let us know about your move a few weeks in advance to get your nbn® moving house at the same time as you. Give us your new address and the planned moving date, which will give us time to schedule the transfer of your connection.

If an nbn® box is already installed at your new home, the transfer could be quick. If not, we may need to arrange for a technician to install a new nbn® box or check the existing setup.

> Contact us now

3) Pack your equipment

Take your modem but leave the nbn® box

Make sure you pack up and move internet equipment: your modem, router and any cables. Leave any nbn®-supplied equipment (the black box and attached cable) at your old address. This equipment is the property of NBN Co and is registered to the specific address so will not work at your new home. 

If the nbn® box at your new home is missing or damaged, let NBN Co. know immediately so they can arrange a replacement.

4) Set up at your new home

Connect all equipment, then test your internet.

On moving day, unpack and set up your modem and router at the new house. If you have an nbn® box at the new address, connect your modem and router to it. Follow the instructions provided by your ISP or refer to the user manual. 

Once everything is set up, test your nbn® connection to ensure it’s working properly. Check the internet speed and stability, and make sure all devices are connected. If there are any issues, contact us for assistance.

These steps will help you smoothly move your internet service and get connected as soon as you arrive at your new home.

These steps will help you smoothly move your internet service and get connected as soon as you arrive at your new home.

nbn® moving house FAQs

Can an nbn® box be moved to another house?

No, the nbn®-supplied equipment must remain at the address where it was installed. It is registered to that location and will not work at another address. This equipment is also the property of NBN Co, so it cannot be taken with you, used at a new premises or resold. Just make sure you take your router, modem and cables.

How to get nbn® connected to a new house?

NBN Co will arrange a time to install the nbn® equipment, if it hasn’t been done already, and activate your service. If the property is already connected, simply get in touch with us before you move in to ensure you’re connected as soon as you move.

How much does it cost to install nbn in a new house?

In most cases, NBN Co will install the nbn® network at your home at no cost. For new homes that have never had internet before, there is a $300 nbn® New Development Charge to be paid.

How long does it take to relocate nbn®?

If your new home is already connected to nbn®, we should be able to relocate and connect your service in 1-3 business days. If your new property has not been connected to nbn® before then an nbn® technician may have to come to your property to activate your new service.

nbn® moving home guide – have questions?

We are here to make your nbn® experience seamless. To find out more, simply chat with our support team!