| Modem Setup with Swoop |
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| In most cases, your modem should automatically get configured with Swoop, because to make it easier for our customers we support both IPoE (Dynamic) and Flexible PPPoE connection for NBN services. As long as your modem is in either of those modes, it should just work (regardless of PPPoE username and password stored in your modem). However, if automatic setup didn’t not work you, please follow below modem setup instructions. |
1. Locate your Phone Socket
There are 2 types of Phone socket
- Normal Phone Socket
- Older Style Phone socket (You may need a modular adaptor, if it’s not present in your home)
Please note, FTTN/B does not require any filter
| New Phone socket | Older Style Phone Socket |
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2. Connecting NBN Connection Box
Connect you NBN connection box (NCD) to the phone socket on the wall.
One end of the phone cable goes to the Wall Socket port on your NBN box and other end goes to your phone socket.
Please note, It is recommended to use normal 1m long cable, longer cable can cause problems.
3. Ensure your NBN box have Sync
You can confirm this by checking the DSL lights status on your NBN Connection Box. It must be Blue. It can take up to 10 minutes to get connection.
If the DSL light on NBN connection box (NTD) is off, please contact Swoop on 1300 66 55 75 for further assistance.
4. Connecting your Modem
Ensure your modem is powered on. Connect your modem using an Ethernet cable to the GATEWAY port of your NBN box.
One end of the Ethernet cable goes to the WAN or Internet port on your modem and other end goes to the GATEWAY port on your NBN box (see picture below for reference)
5. Connect your Device
You can use any device for modem setup such as Laptop, tablet etc. Just ensure you are connected to your modem via Wi-Fi or Ethernet cable. Usually modem default Wi-Fi password is located on the modem sticker.
6. Open Modem Setup Page and Login
Open any browser (Chrome, Edge or Safari) on the you connected with your modem and type your modem default IP and press enter. Modem default IP depends on make and model of the device. You can find the default IP on the modem sticker or by doing a quick google search.
Once you are on a login screen, sign in using your modem username/password.
Login details are usually located on the modem stickers in most cases, or you can also do google search to find the default credentials. Please note, if you have set a custom password, you need to enter that. If you do not remember it, you can factory reset the modem and then login via default credentials.
7. Setting up Connection
Now to setup the modem, go to the internet settings of your modem (location may vary depending on the modem brand) and ensure you are setting up VDSL 2 Connection (see your modem setup guide for detail)
Swoop supports both IPoE and PPPoE authentications for all NBN services 🙂
Follow the steps as per your preferred connection type:
| IPoE (Dynamic) Connection VLAN is NOT enabled Select Internet Connection Type as “Dynamic IP or IPoE” click Save/Apply |  |
| PPPoE Connection VLAN is NOT enabled Select Internet Connection Type as “PPPoE”, type your internet username + password click Save/Apply |  |
Once the changes are saved, modem may take up 10 minutes to setup.
If you need assistance with modem setup, please contact Swoop on 1300 66 55 75 and one of our friendly staff members will assist you.
