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BYO Modem – Telstra Sagecome F@ST 5355 – HFC, FTTP, FTTC, & FW

Default IP 10.0.0.138
Default Login Usernameadmin
Default Login Passwordadmin or abcd12345
WiFi Details802.11b/g/n 2.4GHz
802.11a/n/ac 5GHz
Ethernet Details1 x 1000Mbps WAN port
2 x 100Mbps LAN ports
CompatibilityAll NBN and Fixed Wireless for up to 867 Mbps connection via Wi-Fi connection (Software restricted) 
Modem Setup with Swoop
In most cases, your modem should automatically get configured with Swoop, because to make it easier for our customers we support both IPoE (Dynamic) and Flexible PPPoE connection for NBN services. As long as your modem is in either of those modes, it should just work (regardless of PPPoE username and password stored in your modem).

However, if automatic setup didn’t not work you, please follow below modem setup instructions.

STEP 1 – Connect to your modem to NBN Connection Box

You will need an Ethernet cable (RJ-45). One end of the cable goes to the NBN Box and other end goes to the WAN port (RED) on the Telstra modem. 

Please note:

  • You will need an Ethernet cable which is CAT-5E or above for connection over 100 Mbps
  • Your NBN connection box may have more than one data port depending on the technology available at your location, you will need to use the provisioned port. Please refer to your activation email if this applies to you.

STEP 2 – Connect a device to your modem

Ensure the modem is connected to a device such as laptop, tablet, or phone etc. via Ethernet or Wi-Fi.

Default Wi-Fi password is located on your modem sticker.

STEP 3 – Login to your modem

Now open any browser (Chrome, Edge or Safari) and type 10.0.0.138 and press enter.   If you are unable to access your modem page, please try either 192.168.0.1 or 192.168.1.1.

Now you’ll be greeted with login screen, default username is admin and default password is either admin or abcd12345

STEP 4 – Setting up Connection

Setup as IPoE (Dynamic)Setup as PPPoE
– Go to Broadband
– Select connection type as Dynamic or IPoE
– PPPoE Settings section
– Click Save


Modem will now restart and get configured with Swoop within 5 minutes. Reboot the modem manually if required.




 
– Go to Broadband
– Type in PPPoE username + password under
– PPPoE Settings section
– Click Save
 
 

Modem will now restart and get configured with Swoop within 5 minutes. 
Reboot the modem manually if needed


Physical Buttons

ButtonDescription
Wi-Fi On/Off buttonPress to turn both 2.4GHz and 5GHz Wi-Fi on or off.
Power buttonToggles the power on and off.
ResetFactory Reset Pinhole

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