fbpx
Blog

See the latest Swoop blogs & updates

BYO Modem – Netcomm NF18ACV – FTTP, FTTC, HFC and Wireless 

Default IP 192.168.20.1
Default Login Usernameadmin
Default Login Passwordadmin
WiFi Details802.11b/g/n 2.4GHz
Ethernet Details1x 1000Mbps WAN port
4x 1000Mbps LAN ports
CompatibilityAll NBN and Fixed Wireless for up to 1000 Mbps connection
Modem EmulatorNF18ACV Emulator
Modem Setup with Swoop
In most cases, your modem should automatically get configured with Swoop, because to make it easier for our customers we support both IPoE (Dynamic) and Flexible PPPoE connection for NBN services. As long as your modem is in either of those modes, it should just work (regardless of PPPoE username and password stored in your modem).

However, if automatic setup didn’t not work you, please follow below modem setup instructions.

Connect the Modem to the NBN Box

Connect the modem to the NBN Connection box via Ethernet cable.

One end of the cable goes to the NBN Box and other end goes to the WAN port of the modem. 

Please note, if you have 100 Mbps or more connection, you will need CAT5E or above Ethernet cable.

Connect a device to your modem

Ensure the modem is connected to a device such as laptop, tablet, or phone etc. via Ethernet or Wi-Fi.

Default Wi-Fi password is located on your modem sticker.

Login to your modem

Now open any browser (Chrome, Edge or Safari) and type 192.168.20.1 and press enter. 

Now you’ll be greeted with login screen, default username is admin and default password is the word password.

If you have set a custom password, they need to enter that. If you do not remember it, you can factory reset the modem and then login via default credentials. 

Setting up Connection

Step 1: Click on the Basic Setup menu item on the left side of the screen

Step 2: Select Ethernet WAN and click Next 

Step 3:

  • For IPoE (Dynamic) Setup select IP over Ethernet (IPoE)
  • For PPPoE Setup select PPP Over Ethernet (PPPoE) with no VLAN tag
  • Click Next

Step 4: Select no VLAN Tag

Step 4.1 For PPPoE Setup only (for IPoE setup, skip this step)

  • Enter your username and password
  • Click Finish

Step 5: Select Obtain an IP address automatically and click Next

Step 6: Click Apply/Save

Now modem will reboot and can take up to 5 minutes to setup.

Physical Buttons

ButtonDescription
2.4G WPS buttonPress the 2.4G WPS button to activate the WPS PBC pairing function for the 2.4GHz radio
5G WPS buttonPress the 2.4G WPS button to activate the WPS PBC pairing function for the 2.4GHz radio
Power buttonToggles the power on and off.

Find answers instantly.

Support Center