nbn® Fibre is a broadband network technology that uses optical fibre to provide high-speed internet services directly to households and businesses. This is part of Australia’s National Broadband Network (nbn) rollout, which is delivering consistent, high-speed internet connectivity throughout the country.

The nbn® Fibre Upgrade involves upgrading your existing internet connection to Fibre to the Premises (FTTP), which delivers a direct fibre optic line to your house or company. This upgrade improves internet speed, stability, and capacity.

The fibre upgrade involves upgrading to an nbn® 100Mbps plan or higher.

Check your address here. 

Eligibility depends on your current NBN technology type and location. Typically, premises with Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) are candidates for upgrades.

You can check your eligibility by entering your address here.

You may be wondering if the nbn fibre upgrade is free? As a new or existing Swoop customer, you can receive $0 installation on an nbn® Fibre upgrade package. Customers that qualify must live in eligible locations with standard installation. Only available with high-speed plans. Additional fees may apply when a new modem is necessary.

Standard installations are often free, but there may be charges for non-standard installations. T&Cs apply.

The physical upgrade typically takes a few hours, depending on the complexity of your premises’ existing infrastructure.

We aim to minimise downtime by keeping your existing connection active until the fibre upgrade is fully operational.

However, there might be a brief transition period on the day of the installation, typically lasting only a few minutes.

The installation involves setting up a fibre optic line to your premises. This process may require physical changes to your property, such as the installation of new equipment on the exterior and interior. The entire process typically takes a few hours to complete, depending on site conditions.

This video will show you how to prepare for installation day and make the most of your nbn® Fibre to the Premises (FTTP) connection.

Fibre upgrades often require a new plan to match the enhanced capabilities of the fibre connection. A fibre upgrade plan allows you to choose from the three highest speed tiers: 250 Mbps, 500 Mbps or 1000 Mbps.

You can check your eligibility by entering your address here.

Upgrading to Fibre offers numerous benefits:

Faster speeds 

A fibre connection provides access to theoretical speeds of up to 1Gbps, which is perfect for high-definition streaming, gaming, and huge downloads.

Improved connection 

Direct fibre connections are less susceptible to interference and degradation than standard copper lines.

Increased capacity

A fibre connection offers enhanced capacity, allowing several devices to be connected at the same time without losing performance.

Yes, if you are renting, you will need permission from your landlord or property manager as the upgrade process may require modifications to the property. It’s important to get consent in writing before scheduling an installation.

Once upgraded to Fibre, it is not standard practice to revert to a previous technology like FTTN or FTTC, as FTTP provides a superior connection.

FTTP connections will only need a router as the nbn® connection box serves as a modem. Similar to modem routers, stand-alone routers are fairly easy to set up and just need to be plugged into your connection box and a power supply.

It depends what kind of router you already have! An FTTP connection requires a compatible router with a WAN or Internet port that will plug into the nbn® connection box.

As part of the eligibility requirements for the nbn® upgrade, you must switch to a qualified plan with faster speeds.

Plans at higher levels are made to handle the faster speeds and more data that Fibre can offer. Lower-tier plans were not designed for the infrastructure’s features, and are not compatible with FTTP.

You can check your eligibility by entering your address here.

Businesses can benefit from higher upload speeds and more robust service guarantees with Business Fibre. We have included enhanced SLA’s on business nbn® plans 250 Mbps or higher.

Upgrade your business to Fibre Connect for $0

If you’re eligible, you can upgrade your nbn technology and move the nbn fibre optic closer to your premises for free.

> Find out more here.