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Generic – NBN Fibre to the Premise Setup

Modem Setup with Swoop
In most cases, your modem should automatically get configured with Swoop, because to make it easier for our customers we support both IPoE (Dynamic) and Flexible PPPoE connection for NBN services. As long as your modem is in either of those modes, it should just work (regardless of PPPoE username and password stored in your modem).

However, if automatic setup didn’t not work you, please follow below modem setup instructions.

1. Ensure your NBN box have an uplink

You can confirm this by checking the “Optical Light” status on your NBN Box. Optical light must be solid or flashing green.

If your Optical light on NBN box (NTD) is red, please contact Swoop on 1300 66 55 75 for further assistance.

2. Connecting your modem

Connect your modem using an Ethernet cable to the activated UNI-D port (Usually UNI-D1) of your NBN box. You will see UNI-D port 1-4 but only one of them will work. If you are unsure when one is activated, please refer to Swoop activation email.

One end of the Ethernet cable goes to the WAN or Internet port on your modem and other end goes to the provisioned UNI-D port on your NBN box (see picture below for reference)

Please note: If your NBN plan is more than 100 Mbps of speed, you will need CAT5E or above Ethernet cable

This is an example. Your modem port location may be different

3. Connecting your Device to the Modem

You can use any device for modem setup such as Laptop, tablet etc. Just ensure you are connected to your modem via Wi-Fi or Ethernet cable. Usually modem default Wi-Fi password is located on the modem sticker.

4. Open Modem Setup Page and Login

Open any browser (Chrome, Edge or Safari) on the you connected with your modem and type your modem default IP and press enter. Modem default IP depends on make and model of the device.  You can find the default IP on the modem sticker or by doing a quick google search. 

Example, above IP address may not be correct

Once you are on a login screen, sign in using your modem username/password.

Login details are usually located on the modem stickers in most cases, or you can also do google search to find the default credentials. Please note, if you have set a custom password, you need to enter that. If you do not remember it, you can factory reset the modem and then login via default credentials.

Just an example, your login screen may look different

5. Setting up Connection

Now to setup the modem, go to the internet settings of your modem (location may vary depending on the modem brand) and ensure you are setting up Ethernet or EWAN Connection (see your modem setup guide for detail)

Follow the steps as per your preferred connection type:

IPoE (Dynamic) Connection

VLAN is NOT enabled

Select Internet Connection Type as “Dynamic IP or IPoE” 

click Save/Apply
PPPoE Connection

VLAN is NOT enabled

Select Internet Connection Type as “PPPoE”, type your internet username + password

click Save/Apply
Location may vary modem to modem, please refer to your modem user manual

Once the changes are saved, modem may take up 10 minutes to setup.

If you need assistance with modem setup, please contact Swoop on 1300 66 55 75 and one of our friendly staff members will assist you.

Find answers instantly.

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