| Default IP | 10.0.0.138 or 192.168.0.1 or 192.168.1.1 |
| Default Login Username | admin |
| Default Login Password | <blank> -or- Telstra -or- telstra |
| WiFi Details | 802.11b/g/n 2.4GHz802.11a/n/ac 5GHz |
| Ethernet Details | 1x 1000Mbps WAN port 4x 1000Mbps LAN ports |
| Compatibility | All NBN and Fixed Wireless for up to 1000 Mbps connection |
| Modem Setup with Swoop |
|---|
| In most cases, your modem should automatically get configured with Swoop, because to make it easier for our customers we support both IPoE (Dynamic) and Flexible PPPoE connection for NBN services. As long as your modem is in either of those modes, it should just work (regardless of PPPoE username and password stored in your modem). However, if automatic setup didn’t not work you, please follow below modem setup instructions. |
STEP 1 – Find the Phone Socket
There are 2 types of Phone socket
- Normal Phone Socket
- Older Style Phone socket (Sometimes may need to buy a “Modular Telephone Adaptor Plug” if its missing)
Please note, FTTN/B does not require any filter.
| New Phone socket | Older Style Phone Socket |
 |  |
STEP 2 – Connect the Modem to the Telephone Socket
One end of the phone cable goes to the telephone socket on the wall and other end goes to the DSL port (grey) of the modem.
Please note, it is recommended to use normal 1m long cable, longer cable can cause problems.
STEP 3 – Ensure you have “Sync“
You can check via Link light on modem (Solid Green)
Please note, if your “Link” light is not solid green, please contact Swoop on 1300 66 55 75 for assistance
STEP 4 – Connect a device to your modem
Ensure the modem is connected to a device such as laptop, tablet, or phone etc. via Ethernet or Wi-Fi.
Default Wi-Fi password is located on your modem sticker.
STEP 5 – Login to your modem
Now open any browser (Chrome, Edge or Safari) and type 10.0.0.138 and press enter. If you are unable to access your modem page, please try either 192.168.0.1 or 192.168.1.1.
Now you’ll be greeted with login screen, default username is admin and default password are either <blank> -or- Telstra -or- telstra
STEP 6 – Setting up Connection
Swoop supports both IPoE and PPPoE authentication for all NBN services 🙂
| Setup as IPoE (Dynamic) | Setup as PPPoE |
| Connection mode is VDSL or VDSL 2 – Go to Broadband – Select connection type as IPoE – Click Save Modem will now restart and get configured with Swoop within 5 minutes. Reboot the modem manually if required  | Connection mode is VDSL or VDSL 2 – Go to Broadband – Select connection type as PPPoE – Type in PPPoE username + password under – PPPoE Settings section – Click Save Modem will now restart and get configured with Swoop within 5 minutes. Reboot the modem manually if needed |
Physical Buttons
| Button | Description |
|---|---|
| Wi-Fi On/Off button | Press to turn both 2.4GHz and 5GHz Wi-Fi on or off. |
| Power button | Toggles the power on and off. |
| Reset | Factory Reset Pinhole |
