What is Unified Communications

Your guide to voice delivered differently

Discover what unified communications means for your business. Explore how integrating your desk phone, desktop, and mobile applications can streamline operations. 

Read on for your guide to understanding what unified communications is.

What is Unified Communications?

Unified Communications as a Service (UCaaS) is a cloud-based delivery model offering various communication and collaboration applications, gaining popularity among businesses for upgrading legacy communication systems and supporting distributed workforces.

Moreover, Swoop’s delivery of Unified Communications enables every user to have a desk phone, desktop, and mobile application connected to their extension. 

This can also include voice, video, messaging, email, and file sharing, all managed within a single interface or system. 

Key benefits of Swoop’s Unified Communications service

Multi-Level IVR (Auto Attendant)

Enhance your caller’s experience by greeting them professionally and making it easy for them to find the right area or information by pressing a button.

Time of Day Routing

You can set up custom routing for receiving calls based on business hours so that calls are handled quickly, whether your business is open or closed.

Voicemail to Email

Voicemails sent directly to your email make it easy to stay in touch and respond. You can also listen to and control your voicemails from anywhere.

Ring Groups 

Cut down on call wait times by setting your team’s phones to ring at the same time or one after the other. This way, customer calls can be answered promptly. 

Call Waiting

Never miss a call with the ability to receive more than one call at a time.

Do Not Disturb

Gain control over your availability and reduce interruptions by temporarily diverting incoming calls when you need to focus on important tasks.

Desktop Application

Turn your PC or Mac into a fully functional office phone with all the capabilities you need to manage your communications from your desktop.

Mobile Application

Take your office phone wherever you go with our mobile app for iPhone and Android, allowing you to stay connected and conduct business from anywhere.

Call Park / Call Pickup

Handle calls more easily by putting one on hold and picking it up on a different phone.

BLF Keys

Busy Lamp Field keys on your phone make it easy to see when coworkers are free or on the phone, so you can easily connect with them with the touch of a button.

Unified Call History

View call logs on all devices at all times, so you can see all of your conversations for quick and easy reference. 

FAQs about Unified Communications

How does Unified Communications enhance business productivity?

Unified Communications simplifies and streamlines your communication process, reducing the time spent switching between different platforms and tools. 

By having all communication channels in one place, employees can easily access the information they need, collaborate in real-time, and make decisions faster.

This enhances overall productivity. 

Is Unified Communications cost-effective?

Yes, adopting a UC system can lead to significant cost savings for businesses. It reduces the need for multiple communication tools, lowers telephony costs through VoIP, and minimises travel expenses by enabling effective remote collaboration. Additionally, the improved efficiency and productivity can contribute to a better bottom line.

Can Unified Communications support remote work?

Absolutely. One of the key benefits of Unified Communications is its ability to support a remote or distributed workforce. With UC, team members can stay connected, collaborate, and access company resources from anywhere, as long as they have an internet connection. This flexibility is invaluable in today’s increasingly remote work environment.

How secure is Unified Communications?

Security in Unified Communications is a top priority, given the sensitive nature of business communications. 

Reputable UC solutions implement robust security measures, including end-to-end encryption, secure access controls, and compliance with regulatory standards. 

However, businesses should also enforce their security policies and provide proper training to employees.

How to choose a Unified Communications solution?

Before you choose a UC solution, you should carefully think about your communication goals and problems your business faces. 

Things to think about include how scalable it is, how well it works with other tools, how easy it is to use, and how much help the vendor offers. Hopefully, this article has answered your question, “what is unified communications?”

Need assistance? Speak to the experts. Swoop are supported by the Voice team at Seventeen Services, who are industry leaders.